Return Policy
Returns and Exchanges
1.1. At Giftzprint, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your customized gift, we offer a 10-day return policy from the date of delivery.
1.2. To initiate a return or exchange, please contact our customer support team within the 10-day period and provide the order number and details of the item you wish to return or exchange.
Eligibility for Returns
2.1. To be eligible for a return or exchange, the following conditions must be met:
The return or exchange request is made within 10 days from the date of delivery.
The item is unused, in its original condition, and in the original packaging.
2.2. Please note that certain items, such as personalized or custom-made products, cannot be returned or exchanged unless they are defective or damaged.
Return Process
3.1. To initiate a return or exchange, please contact our customer support team at [contact email] within the 10-day period. Our team will guide you through the return process and provide you with the necessary instructions and return shipping address.
3.2. When returning the item, please ensure that it is securely packaged to prevent any damage during transit. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds
4.1. Once we receive the returned item and verify its eligibility for a refund, we will process the refund within [Specify timeframe] in the original form of payment used for the purchase.
4.2. The refund amount will be for the cost of the item returned, excluding any shipping charges or additional fees incurred during the original purchase.
Exchanges
5.1. If you wish to exchange an item for a different size, color, or design, please contact our customer support team within the 10-day period. Our team will assist you in selecting the desired replacement item and guide you through the exchange process.
5.2. Any price difference between the original item and the replacement item will be handled separately, and additional charges or refunds may apply.
6.1. If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund, depending on the nature of the issue.
Shipping Costs for Returns
7.1. The customer is responsible for all shipping costs incurred for returning the item unless the return is due to an error on our part, such as sending the wrong item or a defective product.
Changes to the Return Policy
8.1. Giftz Print may update or modify this Return Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns regarding our Return Policy, please contact us at contact@giftzprint.in